Privacy Policy

Effective Date: October 17, 2025 • Region: Queensland, Australia

Your privacy matters. This Privacy Policy explains what we collect, why we collect it, and how we protect it, in line with the Australian Privacy Principles (APPs).

1. Who This Policy Covers

This policy applies to Susanna Austin Official and to users of our website www.susannaaustin.com , programs, downloads, and communications.

2. Information We Collect

  • Contact details: name, email address, and any information you choose to share.

  • Usage data: page views, time on page, device/browser type, and referring URLs.

  • Cookies & similar technologies: used for analytics, performance, and remembering preferences.

  • Transaction data: if you make a purchase, payment processors handle your card details; we do not store full card data.

3. How We Use Your Information

  • To deliver emails, resources, updates, and offers you request.

  • To improve website performance, content, and user experience.

  • To administer purchases, memberships, and support.

  • To comply with legal obligations and prevent misuse.

4. Legal Bases & Consent

We rely on your consent (e.g., opt‑in forms), legitimate interests (e.g., service improvement), and contractual necessity (e.g., delivering paid products) as appropriate.

5. Sharing & Disclosure

We do not sell your data. We share limited information with trusted providers that help operate the brand (e.g., email platforms, analytics, payment processors, website hosts, referral partners). These providers may process or store data outside Australia under their own privacy safeguards.

6. Data Retention

We retain personal information only as long as needed for the purposes above, or as required by law. You may unsubscribe from marketing at any time.

7. Your Rights

  • Access and request a copy of your personal information.

  • Request correction of inaccurate or incomplete information.

  • Withdraw consent to marketing communications (unsubscribe link in each email).

  • Request deletion where applicable under the APPs.

8. Cookies

You can control cookies through your browser settings. Some features may not function properly without cookies.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

10. Children

Our services are not directed to children under 16. If you believe a child has provided personal information, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a new effective date.

12. Complaints

If you have concerns about our handling of your personal information, please contact us at [email protected].

13. Contact

Email: [email protected] • Mailing Address: PO BOX 173, Rosewood QLD 4340

With Grace, Susanna